Merchandise must be returned within 5 business days of receipt.
Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, or soiled, and clothing tags must still be intact. Items must be in a condition suitable for resale.
Merchandise must have all tags, including any hangtags attached.
Any merchandise marked "Final Sale" cannot be returned.
Non-returnable merchandise include final sale products, champagne collection, formal gowns, swimwear, and bodysuits.
Shoes must be repacked in their shoe box(es) and placed in a protective box.
We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear.
Customer is responsible for shipping fees to send the order back to Icon Clothing Online Shipping fees are not refundable.
Icon Clothing Online diligently inspects all items before shipping; therefore, damaged merchandise is extremely unlikely.
Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.
Store Credit is valid only at Iconclothingonline.com
RETURN PROCESSING TIME
Upon receipt of your package, your return for a store credit will be processed within 3-4 business days. You will be notified via email once your return has been processed.
WHEN MAKING A RETURN
Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with tags attached.
Be sure to include your original invoice with your return. You may want to keep a copy for your records. If you can't send the invoice, just include your order number, billing name & address, and reason on a piece of paper with your return.
Write “Reason for Return” on the back of your invoice.
Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.
POLICIES AND PROCESSING
What if an item is defective or is not what I ordered?
In the rare case that your shipment contains a defective item or we accidentally sent you the wrong item, we will ship you a replacement at no charge and credit the cost of your return shipping charges once your return is received. If you don't wish to receive a replacement item, we will gladly refund your return shipping cost in the form of a store credit if you would like to return the item. Subject to the following: If UPS ground or FedEx ground is used, full amount will be reimbursed. If Overnight, Priority, 2 day, or 3 day services is used, only the amount UPS ground would have charged for the same return will be refunded to you in the form of store credit not the actual amount you spent. Please include all original packaging and attach a brief note explaining the defect, or indicate on your receipt the item shipped in error.
All orders are verified, processed, and shipped within 7-14 business days or sooner. WE ARE NOT RESPONSIBLE for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You can track your package using the supplied tracking number